Bilingual Customer Support Representative

This is a remote position for a Bilingual Customer Support Representative fluent in English and the target language, responsible for providing customer service and support to a diverse clientele in Cebu City.

Location: Cebu City

Responsibilities

• Provide timely and accurate assistance to customers via phone, email, and chat in both English and the target language.
• Resolve customer inquiries, concerns, and issues promptly and professionally.
• Assist with order processing, product inquiries, and general account maintenance.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Contribute to the continuous improvement of customer support processes and procedures.

Requirements

• Fluency in both English and the target language (written and spoken).
• Previous experience in customer service or a related field preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to customer issues.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Flexibility to work non-traditional hours as needed.

Additional Information

• Originally posted on Himalayas