Bilingual Customer Service Agent - 1 Year Contract Remote

The role is for a Bilingual Customer Service Representative on a 1-year contract, based in Canada, reporting to the Customer Service Supervisor. The position involves maintaining high service levels for customers and account executives, handling distributor calls and inquiries, and processing transactions.

Location: Canada

Responsibilities

• Process transactions and various inquiries using Outlook, SAP and Esker
• Receive distributor calls as well as some end user calls
• Provide reliable information to both internal and external customers
• Work with appropriate functional groups or team members to proactively eliminate errors and inefficiencies in the order process

Requirements

• College or University diploma/degree
• Bilingual (French/English) language skills both written and spoken
• Must be able to handle multiple tasks in a high call/systems volume environment while maintaining composure and flexibility
• Ability to communicate (oral and written) with sales personnel and distributors in a professional and courteous manner
• Strong keyboard and data entry skills (min 30 wpm)
• Team player – able to work with a large team
• Must be dependable, capable of making decisions, and following through on team tasks and willing to help all other associates with little or no supervision
• Ability to rapidly assimilate marketing programs, product knowledge and all other company policies and procedures

Benefits

• Career opportunities for growth and development
• Access to state-of-the-art learning resources including Lean Academy and online university
• Diverse and inclusive culture that respects and embraces differences
• Purpose-driven company with community engagement and sustainable practices

Additional Information

• The role involves working in a tech-driven, collaborative environment supporting iconic brands like DEWALT, CRAFTSMAN, and BLACK+DECKER.
• Candidates will undergo a background check including criminal, credit, and driver’s abstract checks.