Bilingual Customer Engagement Specialist

Join a leading provider of supplemental benefits as a Bilingual Customer Engagement Specialist in a remote call center, supporting Medicaid members with dental care needs and contributing to community health.

Location: Remote (US)

Salary: $16.68–$32.59

Responsibilities

• Answer 40-60 inbound calls, responding to inquiries ranging from routine to moderate complexity.
• Capture member information accurately and update systems with complete and concise data.
• Ensure flexibility, stay organized, and comply with constantly changing programs and business rules.
• Investigate issues that cannot be resolved at the time of initial call. Collaborate with internal teams to research and follow up with the Member until a resolution occurs.
• Work in the healthcare field with an awareness of privacy, confidentiality, and professionalism.
• Determine proper issue escalation by collaborating with other internal departments to resolve member issues.

Requirements

• High School Diploma or equivalent.
• 2+ years of experience in a healthcare customer service role.
• 1+ year of experience in a high-volume call center.
• Fluency in Spanish.
• Ability to work 40 hours/week, Monday - Friday, with shift availability between 7:00 a.m. and 9:00 p.m. Eastern Time.
• Proficient in Microsoft Word, Excel, Outlook.
• Capacity to work independently in a home office/virtual environment.
• Internet connection with at least 50 Mbps download/25 Mbps upload speeds.
• Proficiency in navigating multiple computer systems and multi-screen functionality.
• Sensitivity, empathy, and compassion with Member callers.
• Ability to maintain confidentiality and adhere to HIPAA.
• Excellent written and verbal communication skills.
• Active listening skills.
• Flexibility and adaptability to changing situations.
• Logical thinking for problem evaluation.
• Ability to interact with diverse populations.

Benefits

• Competitive compensation (pay zones A: $16.68-$27.81, B: $18.14-$30.24, C: $19.55-$32.59).
• Benefits, bonuses, and commissions.
• Medical, dental, supplemental health, life, and vision coverage.
• Life and disability insurance.
• 401(k) with company match.
• Tuition assistance, paid parental leave, backup family care.
• Modern work environments promoting collaboration and creativity.
• Flexible time off, dress code, and work location policies.
• Employee Resource Groups promoting inclusion and diversity.
• Community volunteering, educational alliances, sustainability initiatives.

Additional Information

• Overtime may be required during peak seasons.
• Candidates should exercise caution regarding fraudulent activity and verify communications from official sources.