Customer Support Specialist Shopbop

Shopbop, a fully integrated Amazon subsidiary in Madison, WI, is seeking a Customer Support Specialist to provide world-class service to customers globally through a remote call center environment. The role involves resolving customer issues via multiple channels, demonstrating product knowledge, and ensuring customer satisfaction in a fast-paced, dynamic setting.

Location: Remote (US)

Salary: $19.00/hour

Responsibilities

• Act as a Brand Ambassador for Shopbop, providing world-class service to all Customers
• Be the first point of contact to resolve customer issues and complaints across multiple channels in a timely manner, communicating through email, phone, live chat and/or social media
• Provide Customers with critical service and product information, ensuring customer satisfaction
• Demonstrate sound understanding and comprehensive knowledge of the Shopbop’s full range of products and services
• Handle customer inquiries and/or cases through different channels in a timely and professional manner decisions in consideration of the policies and procedures within the Service Level Agreement
• Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices
• Utilize a variety of software programs to resolve customer inquiries
• Work with external shipping contractors to assist customers with both domestic and international issues

Requirements

• Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
• Experience in resolving conflicts and set appropriate expectations with customers
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• High School diploma or equivalent
• 2+ years within a luxury customer service-focused environment, such as contact center and/or luxury retail. Direct customer phone/email experience.
• The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turn on the camera when requested by leadership
• The ability to meet the Shopbop and Amazon Customer Contact Center Guidelines and expectations which includes using a wired, high-speed Internet, Modem or Router w/ Ethernet Port – Customer Support Specialists must connect directly (No Satellite Internet or Wi-Fi)

Benefits

• EAP, Mental Health Support, Medical Advice Line, 401(k) matching from Day 1 of employment

Additional Information

• This is a fully remote position with candidate location restrictions possibly applying.
• The position pays $19.00/hour, with a range of $15.00 - $23.00 depending on experience, qualifications, and location.
• Application deadline: Jun 21, 2026.
• Must have a home work area free from background noise and reliable high-speed internet.