Temporary Call Center Agent, Hawaii

The Temporary Call Center Universal Agent at Carter's Inc. is responsible for providing customer service via phone, email, and chat, assisting customers with inquiries, complaints, and product information. The role offers remote work opportunities for residents of Hawaii, with potential for permanent placement based on performance.

Location: Hawaii

Salary: $16.25/hr

Responsibilities

• Identify and handle customer inquiries via Phone, Email, and Chat.
• Demonstrate customer service and sales skills to enhance customer experience.
• Escalate issues to management when necessary.
• Resolve customer complaints to satisfaction and escalate as needed.
• Use technology tools to support daily tasks.
• Participate in training to stay current with knowledge and best practices.
• Educate customers on products to maximize upsell and cross-sell.
• Schedule and manage follow-ups with customers.
• Complete documentation of customer interactions.
• Maintain accurate and confidential customer data.

Requirements

• 6+ months of customer service experience.
• Effective written and verbal communication skills.
• Ability to work independently and adhere to schedule.

Benefits

• Equipment provided including laptop, mouse, headset, and extra monitor.
• 30% employee discount plus additional perks and discount programs.
• Career development opportunities including Carter’s University, Toastmasters, and mentorship programs.

Additional Information

• Must reside in Hawaii.
• Must be able to work a schedule that includes weekends and holidays.
• Position may be cross-trained to support multiple areas.
• Flexibility and adaptability are essential.
• This is a temporary role with potential to become permanent based on performance.