Academic and Finance Advisor I (Aug Start)

The Academic and Finance Advisor role at National University is a full-time, remote position focused on supporting students through academic and financial assistance, primarily via calls, emails, texts, and chats. The role involves managing student progress, advising on financial aid, and supporting student success in an online university environment.

Location: Remote, USA

Salary: $20.00 - $21.63/hr

Responsibilities

• Manage student load and complete daily tasks using various tools.
• Proactively identify and support at-risk students, providing early resolutions and connecting them to resources.
• Monitor student degree plans, course schedules, and academic progress to ensure compliance with policies and SAP standards.
• Advise students on financial aid requirements, university policies, and course changes.
• Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts.
• Support escalated students and deliver university communications professionally.
• Participate in team meetings, trainings, and departmental projects.
• Maintain regular attendance and perform other duties as assigned.

Requirements

• Bachelor's degree preferred.
• Minimum of one year of experience in advising, customer service, or related field.
• Experience in student services or training in a collegial setting preferred.
• Experience in a fast-paced customer or student-centric position preferred.
• Experience in higher education and technology-driven enterprise preferred.
• Knowledge of academic and business practices in an online university environment.
• Knowledge of university policies, procedures, and updates.
• Strong customer service skills, conflict management, and professional communication.
• Solution-oriented approach and understanding of financial aid programs.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Maintains confidentiality and integrity.
• Skilled in written communication, report preparation, and online engagement technology.
• Collaborative team player.
• Knowledge of and alignment with the university’s mission, vision, and goals.
• Proficient in Microsoft Office.
• Must be eligible for access to the National Student Loan Data System (NSLDS).

Benefits

• Competitive compensation.
• Comprehensive benefits including medical, dental, vision, 403b with match, paid holidays, and PTO.
• Support for professional growth through free education benefits and other opportunities.

Additional Information

• The position is fully remote within the USA.
• Candidates will be offered a salary based on experience within the specified range, with minimum salary based on state exemption thresholds.
• National University is committed to diversity and equal opportunity employment.