Work at Home Contact Centre Sales Agent

MCI is a rapidly expanding tech-enabled business services company in the USA, providing CX, BPO, and XaaS solutions across various industries with both on-site and remote contact center agents. They focus on delivering excellent customer experiences while fostering career growth and continuous learning.

Location: Remote Work-at-Home

Responsibilities

• Handle inbound calls with professionalism, empathy, and efficiency.
• Troubleshoot basic technical issues and guide customers to solutions.
• Understand customer needs and resolve issues with care and accuracy.
• Identify sales opportunities and apply persuasive skills to upsell or upgrade services.
• Use internal systems to manage accounts and process customer requests.
• Clearly explain products, services, and procedures to customers.
• Escalate unresolved or complex issues to the appropriate team or manager.
• Ensure first-call resolution through effective communication and problem-solving.

Requirements

• Must be 18 years or older with a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Ability to type 20+ words per minute accurately.
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Familiarity with Windows operating systems.
• Reliable and punctual with a strong work ethic.
• Skilled in troubleshooting, conflict resolution, and customer follow-up.
• A customer-first mindset: empathetic, patient, and responsive.
• Ability to multi-task, stay organized, and work independently.
• Thrive in a fast-paced, team-oriented environment.
• Excellent interpersonal skills and a collaborative spirit.

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Opportunities for internal promotions.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Foster collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Additional Information

• Candidates must complete a full application on the company's careers page, including screening questions and a pre-employment test.
• Employment is subject to background/security investigation and drug screening where applicable.
• The role involves sedentary work in a professional office environment, with occasional movement and exertion up to 40 pounds.
• MCI is committed to diversity and equal opportunity employment, providing reasonable accommodations for disabilities.