V104 - Law Firm Intake Coordinator

Job Duck is seeking a reliable and detail-oriented Law Firm Intake Coordinator to support a disability law practice by managing client intake and early case communication. This role involves handling inbound and outbound calls, maintaining accurate records, and ensuring timely client updates, primarily for a US-based legal practice. The position is ideal for someone who enjoys structured workflows, confidentiality, and making a meaningful impact on client experience.

Location: Remote (US)

Salary: $1,142 to $1,220 USD

Responsibilities

• Maintain accurate records and documentation in the case management system
• Provide timely updates to clients regarding their case progress
• Vet and qualify callers based on intake criteria
• Complete live intake forms in Clio while speaking with callers
• Handle inbound and outbound phone calls from potential and existing clients
• Ensure all interactions comply with confidentiality requirements
• Follow up with clients using preset email workflows based on case status
• Manage and update the CRM pipeline accurately

Requirements

• Legal intake experience or comparable case management exposure
• Strong verbal communication skills with confidence on phone calls
• High level of confidentiality and discretion
• Excellent attention to detail and accuracy
• Ability to manage multiple follow-ups while maintaining organization
• Consistent and reliable work habits
• Comfort working in structured workflows and CRM systems
• Professional written communication for client updates
• Spanish proficiency

Additional Information

• Full time position working Eastern Standard Time from 9:00 a.m. to 5:30 p.m. EST
• Practice area focused on disability law
• Immediate start preferred
• Quiet and private workspace suitable for handling confidential information
• Two monitors required or a laptop with an additional external monitor
• Location must be compatible with the firm’s VoIP provider country coverage
• Required Software and Tools: Clio for CRM and intake management, VoIP phone system compatible with geographic service restrictions, Email and case follow-up tools within the CRM