Technical Support Engineer Tier I

Action1 is an autonomous endpoint management platform trusted by thousands of organizations, including many Fortune 500 companies. It is cloud-native, scalable, secure, and easy to configure, with a focus on patching, vulnerability assessment, and security without VPNs.

Location: United States

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Build and maintain an internal knowledge base with useful guides and solutions.
• Continuously refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
• Participate in customer meetings when needed to troubleshoot and resolve issues directly.

Requirements

• Foundational understanding of Microsoft Windows operating systems.
• Interest in troubleshooting software and resolving patching issues.
• Basic exposure to PowerShell (e.g., reading or running simple scripts).
• Familiarity with macOS and/or Linux environments.
• Understanding of basic software installation processes (installers, setup steps, configurations).
• Experience in customer service, helpdesk, or IT support roles.
• Strong communication and problem-solving skills.
• Motivated to learn and grow within a technical support role.
• Introductory knowledge of Active Directory or Group Policy.

Benefits

• Engaging challenges and opportunities to solve real-world problems.
• Continuous professional growth and learning with cutting-edge technologies.
• A stable income, flexible working hours, and opportunities for advancement.
• A supportive and collaborative team of skilled professionals.
• A remote-first culture, offering flexibility and work-life balance.

Additional Information

• Originally posted on Himalayas