Systems Engineer

We are looking for an MSP Systems Engineer responsible for maintaining, supporting, and improving client IT environments across on-premises and cloud infrastructure, ensuring high availability, security, and performance for multiple customers in a fast-paced managed services setting.

Location: United States

Responsibilities

• Monitor, maintain, and administer client servers, workstations, and network devices (Windows Server, desktops, switches, firewalls, Wi-Fi).
• Respond to and resolve Level 2/3 support tickets and escalations.
• Plan, design, and implement infrastructure projects such as server builds, virtualization, cloud migrations, and security improvements.
• Manage Microsoft 365 and related cloud services (Exchange Online, Teams, SharePoint, Intune), including migrations and ongoing administration.
• Configure and support Active Directory, Group Policy, DNS, DHCP, VPN, and remote access solutions.
• Maintain backup and disaster recovery solutions, regularly verify backups, and participate in restoration testing.
• Ensure systems are patched, secure, and compliant with best practices and client policies.
• Document configurations, procedures, and project work; contribute to internal knowledge base.
• Collaborate with project managers, vendors, and internal teams; provide guidance to junior engineers as needed.

Requirements

• Several years of experience in systems engineering or administration, ideally in an MSP or multi‑client environment.
• Strong knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, and Microsoft 365.
• Experience with virtualization platforms (VMware vSphere/ESXi, Hyper‑V).
• Solid understanding of networking fundamentals: VLANs, VPNs, routing, switches, and firewalls.
• Familiarity with backup/DR tools and RMM/PSA platforms (e.g., Datto, Veeam, ConnectWise, Autotask).
• Strong troubleshooting, documentation, and customer service skills, with the ability to manage multiple client environments at once.