Solutions Architect

Akuity is a company founded by the co-creators of Argo, focusing on helping organizations deploy Argo at scale through enterprise support and enhanced capabilities. They are involved in open-source projects related to Kubernetes and GitOps, with a strong community presence and rapid growth backed by significant funding.

Location: Remote (NA)

Responsibilities

• Drive the technical discovery process, uncovering customer pain points, requirements, and key business objectives to align Akuity's solutions to their needs.
• Prepare and deliver high-impact presentations, architecture walkthroughs, and live demos that showcase Akuity's platform and GitOps best practices.
• Deliver outstanding technical support to open-source users and enterprise customers across multiple channels including chat, GitHub, forums, and calls.
• Troubleshoot, diagnose, and resolve complex customer issues involving Kubernetes, Argo CD, and the Akuity Platform, escalating to the product engineering team when appropriate.
• Recognize patterns in customer issues and proactively contribute to our support playbook, documentation, and internal knowledge base.
• Develop tooling, integrations, and automation that improve the customer experience and extend the capabilities of the Akuity Platform.
• Collaborate closely with Engineering, Product, and Sales to relay customer feedback and influence the product roadmap.
• Represent Akuity at conferences, webinars, and community events — sharing your expertise and growing Argo's adoption.

Requirements

• 3+ years of experience working at the intersection of development and operations - a true practitioner of DevOps/platform engineering.
• Deep, hands-on expertise with Kubernetes configuring, deploying, and troubleshooting production-grade clusters across cloud providers (AWS/EKS, GCP/GKE, Azure/AKS) and/or on-prem.
• Meaningful professional experience with Argo CD, with knowledge of typical Argo CD patterns such as ApplicationSets, multi-cluster management, and advanced configuration.
• Software engineering skills: comfortable writing using e.g Go, Rust, Java, Python, or TypeScript; able to contribute solid PRs to open-source projects in the cloud-native ecosystem and build or extend integrations or tooling.
• Solid understanding of the software development lifecycle, CI/CD pipelines, and GitOps principles and patterns.
• Strong communicator who can convey complex technical concepts to both engineers and business stakeholders with clarity and confidence.
• Customer-first mindset with demonstrated ability to build trusted advisor relationships at the enterprise level.
• A proactive, systems-thinking approach — you look for root causes, anticipate issues, and design scalable solutions.
• Experience in a fast-paced environment; comfortable with ambiguity and able to manage multiple competing priorities.
• Excellent people skills — collaborative, humble, adaptable, and with a sense of humor.