Strategic Account Manager

The Strategic Account Manager (SAM) manages a targeted portfolio of Vertex’s most strategic customers, focusing on maximizing customer value, engagement, and long-term partnership success. The role involves serving as a primary strategic orchestrator, aligning internal resources to help customers achieve business outcomes and expanding solution adoption.

Location: Remote (US)

Salary: $131,600–$171,100/yr

Responsibilities

• Own strategic relationships with assigned enterprise customers, driving increased lifetime value and long‑term retention
• Lead internal and external account strategic planning, aligning Vertex and customer objectives, priorities, and execution plans
• Act as subject‑matter expert on assigned accounts, including industry trends, market dynamics, and competitive positioning
• Coordinate post‑sales execution across Customer Success, Sales, Product, Support, and other Vertex teams to ensure high KORE/NPS, retention, and footprint expansion
• Develop and execute solution adoption and expansion plans across multiple customer lines of business
• Identify innovation, co‑development, and new use‑case opportunities in partnership with customers and internal teams
• Serve as the voice of the customer and industry, influencing internal strategy and priorities
• Uncover customer initiatives and pain points, mapping Vertex solutions to business outcomes and partnering with Sales on growth opportunities
• Measure and manage account success using value, engagement, innovation, and loyalty metrics (e.g., NRR, churn, NPS/KORE)

Requirements

• 7+ years of experience in a client‑facing role such as strategic account management, customer success, consulting, or enterprise relationship management
• Proven ability to build trust, credibility, and executive‑level relationships within complex customer organizations
• Strong experience coordinating cross‑functional teams to deliver customer outcomes across the full customer lifecycle
• Strategic mindset with the ability to develop and execute comprehensive account plans
• Excellent communication, presentation, organizational, and decision‑making skills
• Strong problem‑solving skills with a results‑oriented, customer‑focused approach
• Proficiency with Salesforce and Microsoft Office tools
• Bachelor’s degree required or equivalent combination of education, training, and relevant professional experience

Benefits

• In addition, as a part of our total compensation package, this role may be eligible for the Vertex Bonus Plan (VOB), a role-specific sales commission/bonus, and/or equity grants.
• Learn more about Life at Vertex and connect with your recruiter for more details regarding Vertex's compensation and benefit programs.

Additional Information

• The above statements are intended to describe the general nature and level of work being performed by individuals in this position. Other functions may be assigned, and management retains the right to add or change the duties at any time.