Solutions Architect US

Lakeside Software is seeking a Solutions Architect to serve as a technical expert and trusted advisor in the pre and post sales lifecycle, focusing on digital employee experience and workspace analytics solutions.

Location: United States

Responsibilities

• Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives.
• Lead technical discovery sessions to understand customer environments, business challenges, and success criteria.
• Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases.
• Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements.
• Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation.
• Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership.
• Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends.
• Support enablement of partners and internal teams through technical training, documentation, and best practice guidance.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Proven experience in a Solutions Architect, Sales Engineer, or technical consulting role within enterprise software or SaaS environments.
• Strong understanding of endpoint technologies, Windows environments, virtual desktops, application performance, and enterprise IT architectures.
• Ability to clearly communicate complex technical concepts to both technical and non technical audiences.
• Experience engaging at multiple levels of an organization, including senior IT leadership.
• Comfortable working in a fast paced, customer facing environment.

Benefits

• Medical, Dental & Vision Insurance
• Flexible Spending
• Short & Long Term Disability Insurance
• Company Paid Life & Voluntary Life & AD&D Insurance
• 401(k) matching
• 11 Days Observed Holidays
• 20 Days PTO
• 5 Days Paid Sick Time
• Opportunities for career development and growth
• A collaborative and supportive team culture

Additional Information

• Originally posted on Himalayas