Service Design Consultant

EY GDS Poland is hiring a Service Design Consultant to join their global service delivery network. The role involves designing user-centered services, collaborating with cross-functional teams, and improving customer experience.

Location: Katowice - 2 days in office / 3 days remote

Responsibilities

• Conduct user research to uncover needs and pain points.
• Map processes and identify improvement opportunities.
• Create service blueprints, journey maps, and personas.
• Co-create concepts and solutions with stakeholders.
• Prototype and test designs for feasibility and impact.
• Facilitate workshops and collaborative design sessions.
• Monitor service performance and gather feedback.
• Stay current with industry trends and best practices.
• Define success metrics and track progress.

Requirements

• Bachelor’s degree in design, Human-Computer Interaction, or a related field.
• 3+ years of proven experience in Service Design, Customer Experience design, or Product Design.
• Proficiency in design tools (e.g., Miro, Mural, Figma, Adobe Creative Suite) and ability to prototype and prepare visuals.
• Strong portfolio showcasing your successful service design implementation.

Benefits

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Additional Information

• The role is based in Katowice with a hybrid work model (2 days in office, 3 days remote).
• Join EY GDS Poland, part of EY’s global network, working across multiple countries and sectors.
• EY is committed to building a better working world through data, technology, and diverse teams.