Senior Specialist, Strategic Operations

The Strategic Operations Specialist at Zillow plays a key role in outreach, presentations, and fostering product adoption among industry partners, supporting Zillow's strategic projects and initiatives.

Location: Remote (US)

Salary: $71,552–$114,400

Responsibilities

• Conduct in-market and virtual outreach to Brokers, MLSs, Associations, Agents, and Industry Partners to retain, acquire and drive product adoption
• Conduct outreach to Brokers, Agents, MLSs, and Associations to acquire listings and listing agreements
• Host webinars and in-person presentations to further business goals
• Conduct training/onboarding and work one-on-one with business partners
• Attend conferences, meetings, and industry events on behalf of ShowingTime+ and Zillow Group
• Proactively connect and partner with various internal teams including Broker, MLS and Association Industry Affairs teams, as well as Broker and MLS Development Teams
• Occasionally host full team meetings, huddles, and project meetings
• Communicate regional metrics and present to management and stakeholders
• Work with peers to de-escalate and find solutions to issues

Requirements

• Solid understanding and experience with the real estate industry. Active real estate license is a plus.
• 1 year + creating and facilitating training content.
• Must possess excellent presentation and communication skills.
• Must thrive in a fast-paced, goal driven environment, perform at a high level and be motivated to get results.
• Ability to multitask, prioritize and manage time effectively.
• Organized, creative and okay with ambiguity but driven to create clarity.
• Adaptable, able to work on multiple projects or change priorities if necessary.
• Excellent written and verbal communication skills - and an emphasis on virtual comms (Zoom, Google Meetups, etc.) is a bonus.
• Familiar with business support software applications such as Salesforce, Google Sheets, Tableau, Zendesk, Asana, etc.
• Represent Zillow Group’s Core Values and Leadership Principles.
• Up to 30% In-Market travel.