Senior IT Systems Engineer

We are seeking a skilled and proactive IT Systems Engineer to join our growing global IT team. This individual will play a critical role in supporting, maintaining, and improving our IT infrastructure, with a strong focus on Microsoft 365, Azure AD, Intune, and end-user systems management.

Location: Philippines

Responsibilities

• Serve as an escalation point for complex IT support issues and ensure timely resolution through email, phone, or Slack.
• Manage and maintain Microsoft 365, Azure AD, Exchange Online, Intune, and related cloud services.
• Lead or participate in IT projects including new software implementations, system upgrades, and infrastructure improvements.
• Design and execute device management policies and endpoint configurations via Intune and other tools.
• Collaborate with cross-functional teams to test, document, and deploy system updates and patches with minimal business disruption.
• Administer and enhance identity management, endpoint security, and other IT systems according to best practices.
• Support employee onboarding and offboarding, ensuring consistent configuration and access management.
• Monitor system health and proactively identify opportunities to improve performance, automation, and reliability.
• Maintain and enhance documentation, IT procedures, and knowledge base articles.
• Occasionally provide after-hours support for critical incidents or maintenance windows.

Requirements

• 3–5 years of experience in IT support, systems administration, or a related technical field.
• Proven expertise in Microsoft 365 administration, Azure AD, Intune, and Exchange Online.
• Proficiency with PowerShell and automation scripting for system management and task automation.
• Strong working knowledge of Windows 10/11, MacOS, and related device management.
• Familiarity with networking fundamentals (LAN, WAN, VPN) and patch management processes.
• Hands-on experience with IT ticketing systems, change management, and incident resolution.
• Demonstrated experience executing or supporting IT infrastructure projects (e.g., migrations, integrations, security enhancements).
• Excellent problem-solving, documentation, and analytical skills.
• Strong communication and collaboration skills with a proactive, solution-oriented mindset.
• Experience with endpoint security, conditional access policies, or Zero Trust frameworks.
• Exposure to automation platforms or configuration management tools.
• Microsoft certifications such as MD-102, AZ-104, or equivalent are a plus.
• Must be able to understand job duties and responsibilities, have the necessary skills/knowledge and be willing and able to continue learning and growing within the field.

Benefits

• Collaborative and supportive work environment.
• Opportunity to grow with a company.
• Stable, long-term remote work opportunity.
• Health Insurance (Maxicare HMO) after 3 months probationary period.