Senior Customer Success Manager

The Senior Customer Success Manager at PointClickCare manages client partnerships, ensuring clients optimize the use and value of PointClickCare’s solutions. The role requires a business consulting background and enterprise knowledge to engage at the C-level, with remote work flexibility and travel as needed.

Location: Remote (Canada)

Salary: $112,000 - $125,000 CAD + bonus + benefits

Responsibilities

• Owns and delivers joint customer success plan, building and expanding client relationships at all levels.
• Acts as a Trusted Advisor and Business Partner, providing strategic guidance to customer Executive Leadership and internal teams.
• Leverages PointClickCare customer success methodology to provide a prescriptive relationship management experience.
• Provides early warning and turnaround strategies focusing on customer health and churn mitigation.

Requirements

• Experience in a customer-facing role within a SaaS/tech company.
• Experience in Healthcare Sales/Account Management/Customer Success Management managing a book of business, primarily focused on Enterprise customers.
• Proven track record of sustaining and growing relationships.

Benefits

• Bonus
• Benefits

Additional Information

• The Canadian base salary range for this position is $112,000 - $125,000 CAD (Overtime Non Eligible).