Senior Business Analyst Workforce Optimization

Spring Health is revolutionizing mental healthcare with clinically validated technology, partnering with over 450 companies to deliver personalized mental health services to 10 million people globally. They are seeking a Senior Business Analyst to optimize workforce planning and operational efficiency.

Location: Remote (US)

Salary: $125,000 - 142,000/yr

Responsibilities

• Own forecasting of inbound volume to the Care Support, Clinical Operations, and Provider Operations departments, broken down by channel and request category.
• Develop and manage dynamic workforce management models to balance member and provider satisfaction, while enabling scenario analysis.
• Translate complex analytics into actionable insights to drive operational efficiency and resourcing decisions.
• Serve as a strategic partner to Operations leadership, providing guidance on resourcing decisions and capacity planning.
• Act as the primary liaison for Operations workforce optimization in cross-functional initiatives, collaborating with teams such as Product, Marketing, and Customer Success.
• Own the tooling stack for workforce management, ensuring our vendor spend is optimized.

Requirements

• Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred.
• Minimum of 3–5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech).
• Experience with workforce management or capacity planning is a plus.
• Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex); experience with workforce management tools is preferred.
• Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis.
• Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
• A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• Employer sponsored 401(k) match of up to 2%.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure.
• Access to Noom weight management program.
• Fertility care support through Carrot, with $4,000 reimbursement for related expenses.
• Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
• Sponsored child care, back-up care, and elder care through BrightHorizons.
• Up to $1,000 Professional Development Reimbursement annually.
• $200 per year donation matching.

Additional Information

• This is a full-time, fully-remote position with a preference for onsite in NYC once a week.
• The salary range is $125,000 - 142,000, with a comprehensive benefits package.
• Spring Health is committed to diversity and inclusion, encouraging applicants from underrepresented groups to apply.