Operations Business Analyst

The Operations Business Analyst at SAVii plays a key role in driving data-driven decision-making and operational improvements across the organization, collaborating with various teams to analyze data, identify operational gaps, and support performance measurement.

Location: Philippines

Responsibilities

• Partner with functional teams to identify operational gaps, inefficiencies, and performance issues.
• Translate operational questions into clear analytical problem statements, hypotheses, and measurable success criteria.
• Document current-state processes and define future-state improvements, including dependencies, risks, and operational constraints.
• Support the definition of business requirements for dashboards, reports, automations, and process changes.
• Analyze operational, financial, and customer data to identify trends, drivers, and improvement opportunities.
• Build structured analyses with clearly defined assumptions and methodologies.
• Validate data accuracy and reconcile discrepancies across multiple sources.
• Convert analysis into clear, actionable insights to support decision-making.
• Develop and maintain dashboards and recurring reports in collaboration with stakeholders and COO.
• Support KPI measurement and tracking by providing analytical inputs, reporting structures, and data validation.
• Analyze performance trends, variances, and drivers to support leadership reviews and decision-making.
• Prepare data narratives, deep-dive analyses, and ad-hoc insights for performance discussions.
• Work closely with Product and Tech teams to clarify data requirements, validate outputs, and support implementation of data-related initiatives.
• Coordinate with Operations, Finance Ops, Customer Support, and Recovery to ensure alignment on metrics, definitions, and reporting logic.
• Act as a bridge between business stakeholders and technical teams, ensuring shared understanding and realistic expectations.
• Identify opportunities for process improvement, automation, or standardization based on data insights.
• Support ad-hoc deep-dive analyses and time-sensitive requests from senior leadership.
• Contribute to documentation, knowledge sharing, and improvement of OPEX analytical standards and practices.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, Mathematics, or a related field.
• 1-2 years of experience in business analysis, operations analytics, consulting, or similar analytical roles.
• Experience working in fintech, lending, or operations-heavy environments (e.g., customer support, recovery, finance operations).
• Strong SQL and advanced spreadsheet skills for data extraction, validation, and analysis.
• Experience building dashboards and reports using BI tools and working with cloud data warehouses (e.g., LookerStudio, Tableau, PowerBI or equivalent).
• Working knowledge of KPI measurement, reporting logic, and data-driven performance analysis.
• Strong analytical and problem-solving skills with the ability to think strategically.
• Clear and concise communicator, able to explain analyses to non-technical stakeholders.
• High ownership, attention to detail, and ability to manage multiple priorities.

Benefits

• Flexible benefits designed to support you in both your work and personal life.

Additional Information

• The role is remote, with a focus on collaboration across teams to improve operational and data analysis processes.