RMS Architect

Mark43 is seeking an Architect specialized in Records Management System (RMS) products and workflows to join their Product Architecture team. The role involves overseeing configuration, implementation, and business process analysis for public safety agencies, supporting the full lifecycle of RMS delivery.

Location: Canada, UK, and 36 U.S. states including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia.

Responsibilities

• Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
• Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new tools
• Translate customer business requirements into scalable technical configurations and user workflows
• Oversee RMS implementation across workstreams, including integrations and hardware components
• Establish and standardize best practices for RMS delivery across customers
• Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
• Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
• Lead product demonstrations, working sessions, and launch events with confidence and clarity
• Support user adoption by translating product capabilities into practical, real-world use cases
• Guide change management efforts to ensure successful product adoption and long-term customer success
• Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
• Gather customer feedback and partner with Product teams to inform roadmap priorities
• Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

Requirements

• 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
• Technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling
• Willingness to continually learn and develop skills on new tools
• Experience translating business requirements into technical solutions and system configurations
• Hands-on experience delivering software implementations from setup through launch
• Familiarity with Agile and/or Waterfall project management methodologies