Remote Position for Dutch-Speaking Client Operations Specialist

Remote opportunity for a Dutch-speaking Client Operations Specialist in a dynamic fintech environment, focusing on customer support and order management.

Location: Remote

Responsibilities

• Provide end-to-end support for customers’ online orders, including delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls, and order reviews.
• Handle sensitive customer and client information in compliance with PCI and GDPR policies.
• Communicate with customers, carriers/couriers, financial institutions, Customer Support Representatives (CSRs), and internal departments to ensure efficient issue resolution.

Requirements

• Flawless communication skills, proficient (both written and oral) in English (B2)
• Ability to work in a sensitive and classified information environment is an advantage
• Ability to work quickly and efficiently under deadline pressure
• Very good accuracy and attention to detail
• Proven ability to work and make decisions with minimal supervision
• Proactively utilize strong problem-solving skills to deliver customer-focused solutions
• Working in a back-office environment with customer satisfaction in mind
• Excellent written and verbal communication skills
• Interest in self and team KPIs – focusing on what can be done instead of what cannot be
• Knowledge of SAP and Back-Office work is an advantage; otherwise, training can be provided
• Flexibility for overtime work due to order volume
• Team-oriented attitude and camaraderie

Benefits

• Private Health Insurance from day one
• Free Portuguese lessons
• Opportunity for rapid growth within the company
• Work in a leading multinational company
• Stable career progression
• Ongoing training and personal development
• Modern, centrally located offices with amenities
• Free company events and activities