MCI Career ServicesData

Remote On-Demand Data Breach Agent

Manila, PHPosted 23 days ago

MCI is a leading Business Process Outsourcing (BPO) company seeking bilingual agents to handle data breach communications to consumers. This is a temporary, remote position with shifts scheduled between 8:00 AM - 10:00 PM on weekdays and 10:00 AM - 7:00 PM on weekends.

Location: Manila, PH

Responsibilities

Assist customers with service inquiries
Learn the common requests and solutions
Improve the customer’s experience
Utilize our service techniques and systems
Escalate customer dissatisfaction to proper channels

Requirements

Must be 18 years of age or older
Fluent in both English and Spanish
High school diploma or equivalent
Excellent organizational, written, and oral communication skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
Basic understanding of Windows operating systems
Highly reliable with the ability to maintain regular attendance and punctuality
The ability to evaluate, troubleshoot, and follow up on customer issues
An aptitude for conflict resolution, problem solving, and negotiation
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and ambiguity prevalent
Excellent interpersonal skills and the ability to build relationships with your team and customers