Production Admin

The role is for a Production Admin supporting supplier management, order fulfillment, and customer communication in a branded products agency. It is a full-time, remote position based in the US.

Location: Remote (US)

Responsibilities

• Managing the production process alongside vendors and communicating updates to clients
• Working with fulfillment centers to ship requests
• Importing batch orders, exporting tracking reports, checking inventory, maintaining login info for fulfillment and kitting jobs
• Sending proofs to clients for approval
• Resolving art issues with vendors and the art team
• Following up with suppliers for tracking information
• Sending tracking to customers
• Navigating shipping issues such as address corrections, customs forms, returns
• Communicating with clients regarding shipping issues, tracking updates, and delivery confirmations
• Assisting with shipping labels, estimates, and scheduling freight and courier pickups
• Using the Production Report to inform the team of daily deliveries
• Updating the Production Report on Commonsku daily
• Resolving error orders and client issues with the Sales Team's help
• Resolving blank apparel discrepancies with suppliers and decorators
• Updating and maintaining supplier contact info

Requirements

• 1+ years of professional work experience
• Ability to work remotely with reliable internet