Platform Professional Services Sr. Consultant, AI (Remote, MEX)

CrowdStrike is seeking a Platform Professional Services Senior Consultant specialized in AI for Detection and Response to lead deployment, implementation, and support of AI capabilities in cybersecurity.

Location: Remote (MEX)

Responsibilities

• Providing technical implementation, configuration, and troubleshooting assistance with the deployment of Falcon's AI-powered detection and response capabilities
• Assist customers in optimizing AI-driven threat detection models and automated response workflows
• Configure and tune machine learning algorithms to reduce false positives while maintaining high detection efficacy
• Develop and implement AI-driven automation playbooks for security operations
• Troubleshoot AI-related customer issues across small to large enterprises
• Develop scripting and application solutions using Falcon APIs to enhance AI capabilities
• Work closely with customers to interpret AI-generated alerts and findings
• Leverage CrowdStrike's AI capabilities to enhance vulnerability prioritization and asset management
• Assist customers with integrating Falcon's AI capabilities into their existing security tools and workflows
• Support Incident Response teams with AI-powered threat hunting and forensic analysis
• Develop and lead AI skills workshops for the Platform Professional Services team
• Work collaboratively with the Platform Professional Services team to develop customer-facing AI collateral

Requirements

• 8 years experience performing IT deployments or in an end user/customer environment
• Strong understanding of AI and machine learning concepts, particularly in cybersecurity applications
• Strong understanding of software deployment technologies
• Very knowledgeable on Windows, Mac, and Linux platforms
• Experience with AI-powered security tools and platforms
• Knowledge of data science principles and their application to security operations
• Experience with security automation and orchestration platforms
• Strong knowledge of Microsoft Office applications
• Skillful communication and effective ability to build collaborative relationships
• Strong experience presenting technical AI content to various audiences
• Strong experience in computer and network systems security
• Solid analytical/problem solving skills with capability to identify solutions to unusual and complex problems
• Proactive and thorough ability to manage work and prioritize customer projects
• Experience mentoring team members
• Some experience leading a team to complete projects
• High level of motivation; self-starter; results driven
• Potential for travel and assignment work exists
• Bilingual proficiency in English and Spanish with strong written and verbal communication skills.

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified™ across the globe