Pharmacovigilance Officer, Team Leader/Case Processing Manager (Line Management)

Lead and manage the ICSR management team within pharmacovigilance, ensuring effective workflow, client cooperation, and process optimization.

Location: Poland

Responsibilities

• Leads the team responsible for ICSR management for a selected project or group of projects as Team Leader
• Ensures adequate distribution of tasks for assigned projects and teams and oversees the workflow process
• Assures and exerts activities leading to effective cooperation with clients in the area of ICSR Management
• Provides support to other activities undertaken by the project team on behalf of the client and the company
• Line manages assigned ICSR staff
• Creates and maintains project specific KPIs for contracted ICSR activities, including optimizing procedures, trainings, and increasing team efficiency
• Proposes process changes to ICSR Operational Lead
• Manages ICSR deviations with ICSR Operational Lead support
• Reviews trackers and timesheet data for accuracy
• Involved in ICSR processing and 2nd QC of cases
• Operates as the assigned team SME and supports other SMEs

Requirements

• Life science graduate, pharmacy, nursing, or healthcare-related qualification or experience in pharmacovigilance
• Extensive experience in pharmacovigilance with demonstrated work experience in line manager role
• Excellent communication skills (written and verbal)
• Organization skills, including attention to detail and multitasking
• Delegation skills
• Planning and time management skills
• Technical skills
• Team working skills

Benefits

• Training and career development opportunities internally
• Strong emphasis on personal and professional growth
• Friendly, supportive working environment
• Opportunity to work with colleagues based all over the world, with English as the company language