Patient Financial Advocate

The Patient Financial Advocate at Cleveland Clinic assists patients with navigating their financial responsibilities, especially when uninsured or insurance is not accepted. The role involves counseling patients, advocating with insurance carriers, and managing collections and billing issues. It offers an opportunity to make a positive impact on patients' lives within a respected healthcare organization.

Location: Cleveland

Responsibilities

• Counsel patients regarding insurance benefits and payment options.
• Contact insurance carriers and advocate for patients.
• Initiate and follow up on collection processes.
• Identify and resolve issues related to registration, billing, insurance, and governmental requirements.
• Update and document in computer systems.
• Perform other duties as assigned.

Requirements

• High School Diploma/GED and 3 years of customer-facing experience, or
• Associate’s Degree and 2 years of experience, or
• Bachelor’s Degree and 1 year of experience.

Additional Information

• Caregivers work remotely in Northeast Ohio from 8:30 a.m. – 5:00 p.m.
• Must reside locally in Northeast Ohio.
• Preferred qualifications include associate’s or bachelor’s degree, experience with Epic and Cisco Systems, and ability to manage sensitive financial conversations.
• Physical requirements include dexterity, sitting for prolonged periods, and normal or corrected vision.
• Follows standard PPE precautions.
• Equal opportunity employer.