Patient Care Intake Representative

Entry level customer service role focused on managing patient inquiries, providing support, and ensuring efficient service delivery in a healthcare setting.

Location: Remote (US)

Responsibilities

• Help Desk phone coverage for incoming and outbound calls, directing calls to appropriate staff
• Manage and assist with prescription processing as needed
• Evaluate the nature, urgency, and complexity of patient calls
• Direct calls to the correct department, team, or individual
• Provide resolution to customer service issues to ensure member satisfaction
• Maintain and keep reasonable production as determined by supervisor
• Assist in orienting and training new employees
• Complete all mandatory and regulatory training programs
• Perform other duties as assigned

Requirements

• Exceptional phone and listening skills
• Exceptional written and verbal communication skills
• Excellent computer and keyboarding skills
• Time Management Skills: Prioritizing and managing a high volume of calls while maintaining accuracy
• Technical Proficiency: Understanding and utilizing relevant software, databases, and tools
• Teamwork and Collaboration: Collaborating effectively with other team members
• Empathy and Patience: Demonstrating empathy and patience when dealing with patients, especially during challenging situations
• Excellent organizational skills
• Minimum: High School Diploma or GED
• Preferred: Pharmacy technician or related certification
• Experience in a customer service-related field
• Preferred: 6-12 months’ experience as a pharmacy technician
• Required (Mississippi Employees): Registered with the State of Mississippi as a Pharmacy Technician