Operations Associate

Storyteller is a high growth B2B SaaS platform that enables companies to integrate Stories into their platforms, enhancing user engagement and driving revenue. The company works with globally recognized clients, especially in sports.

Location: Remote

Salary: Up to 20,000 USD per year

Responsibilities

• Run content operations and support workflows during live sports events and other high-volume publishing periods.
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, and brand consistency.
• Spot, describe, and escalate issues clearly before they become client or user problems.
• Triage support requests by gathering evidence, identifying likely causes, and communicating the next action.
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability.
• Maintain clear handovers, incident notes, support updates, and QA records.
• Work with content, operations, product, and client-facing teammates to fix issues quickly and prevent repeats.
• Improve checklists, playbooks, templates, and lightweight automations as you learn what breaks in practice.

Requirements

• Exceptional attention to detail, especially when checking text, visuals, links, timing, and structured information.
• High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you.
• Clear written English and the ability to explain an issue calmly, precisely, and without drama.
• Reliability and follow-through when live coverage, client support, or content accuracy matters.
• Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait.
• Outcome ownership: you care whether the content, fix, or support update actually landed correctly.
• Curiosity about systems. You want to understand why an issue happened, not just report that it happened.
• Comfort using AI and tools to improve your own work while still checking important details yourself.
• Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet.
• Interest in sport, media, digital content, SaaS, or live operations.

Benefits

• Up to 20,000 USD per year on a full-time, contractor contract.
• Fully remote working.
• Work with the latest hardware, tech stack, AI tools, and product workflows.

Additional Information

• This role follows a rotating shift pattern, including evenings and weekends, depending on live events.
• This is not a passive ticket-taking role. We are looking for early-career operators who can combine reliability with judgment, spot patterns, use AI and tools intelligently, communicate clearly, and help improve the operating system over time.