Zoom: Channel Accounts Receivable Analyst

Zoom is seeking a Channel AR Analyst to manage collection activities for reseller accounts, including contacting customers about delinquent payments, resolving payment issues, and working across collections, billing, and customer service functions. The role involves working directly with reseller parent accounts to manage end-user debts in a dynamic, fast-paced, globally distributed environment.

Location: United States

Responsibilities

• Contact assigned reseller customers via email, video and voice calls to manage the collections process.
• Work closely with customers and internal teams to resolve customers’ billing and collection inquiries within a timely manner.
• Maintain exceptional service with integrity to assist customers through accurate, relevant and timely communication.
• Maintain accurate documentation of all collection activity performed.
• Analyze collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies.
• Ensure all KPI's given are met or exceeded.
• Assist our Cash Application team by securing remittance details from our customers to ensure timely and accurate application of payments made by our customers.
• Perform account reconciliations when required.
• Gather and compile details as required for month/quarter/year end reporting as well as audit/compliance reporting.
• Perform other duties as assigned including back-up functions for the team.

Requirements

• Bachelor’s degree in business, finance or a related field. Experience will be accepted in lieu of a bachelor's degree for the right candidate.
• A minimum of 5 years experience in an Accounts Receivable role, experience in a SaaS/HaaS Reseller AR role is preferred.
• Experience within a high volume, rapid growth environment is required. SaaS/HaaS or Technology based experience would be preferred.
• Fluency in English (written and verbal) is required.
• Strong interpersonal and professional skills.
• Strong problem-solving skills.
• Strong organizational and follow-through skills.
• Ability to handle a large volume of complex issues, detail oriented with strong multi-tasking skills is required.
• Ability to work within a fast-paced environment with a globally distributed team.
• Experience with Zuora is preferred, though not required.
• Experience working in HighRadius or equivalent collection/dunning tool is preferred.
• Excellent oral and written communication skills; ability to tailor communication to an audience.
• Proficient in Microsoft Office Word, Excel and G-suite.
• Energetic, detail-oriented, and positive attitude.
• Ability to work efficiently in a remote office environment (video-conferencing, making phone calls, etc).
• Availability to work during US business hours.
• Experience with high dollar, high volume portfolio - $15M monthly or more.