Motor & Home Team Leader

Sedgwick is recognized as a great workplace and is seeking a Home and Motor Team Leader to oversee daily operations, team performance, and customer service in the insurance sector.

Location: Ireland

Responsibilities

• Provide strong leadership and clear communication to the team.
• Use data to monitor performance, identify trends, risks, and opportunities.
• Foster a positive, inclusive, and high-performance team culture.
• Serve as a technical and process referral for the team.
• Manage performance, including reviews and target setting.
• Participate in weekly team meetings to review and develop performance.
• Monitor and resolve complaints according to CPC.
• Identify development needs and support ongoing learning.
• Develop management information for team performance monitoring.
• Ensure professional, compliant, and customer-focused sales service.
• Drive continuous improvement in sales conversion, product knowledge, and customer interaction.
• Identify opportunities to improve processes, customer journeys, and team efficiency.
• Perform any other tasks as required.

Requirements

• APA Qualification essential.
• Motor insurance experience.
• Excellent communication and organizational skills.
• Resilient and adaptable in a fast-paced environment.
• Strong decision-making and problem-solving skills.
• Ability to identify process inefficiencies and propose solutions.

Benefits

• Bike to Work Scheme.
• Tax Saver Travel Scheme.
• Discounted on-site Gym Membership (Dublin 4).
• Discounted onsite Montessori (Dublin 4).
• EAP – Employee Assistance Programme.
• Health Insurance Scheme.
• Life Cover.
• PHI – Permanent Health Insurance.
• Exams & Professional Membership Fees.
• Professional and personal development opportunities.

Additional Information

• This role is regulated by the Central Bank of Ireland and subject to the Minimum Competency Code (MCC).
• The role is classified as a Controlled function (CF3, CF4, CF7) and subject to Fitness and Probity Standards.
• Candidates will receive training on regulatory requirements.
• Sedgwick Ireland is an Equal Opportunity Employer.
• The job description is not exhaustive and may change.