Mortgage Loan Processor

A Mortgage Loan Processor at Granite Bank is responsible for managing and processing loan applications from initiation to closing, ensuring compliance and facilitating communication between borrowers, loan officers, and underwriters.

Location: Remote

Salary: $24.00 - $28.00/hr

Responsibilities

• Support complex administrative, customer support and operational processes on home loan applications, including owning communication with customers and third parties to obtain missing information and documentation.
• Deliver an outstanding customer service experience through regularly updating customers for a consistent, predictable experience.
• Perform transaction review of home loan applications.
• Review documentation and obtain missing information.
• Prepare loans for underwriting review and ensure all compliance and underwriting guidelines are met.
• Ensure work performed is consistent with published policies and procedures.
• Prioritize and manage assigned pipeline to meet anticipated closing date and performance metrics, including meeting communication touchpoints, scheduled closing dates, and internal service level agreements.
• Act as an escalation point for Loan Officers to resolve issues and provide guidance and training.
• Collaborate and consult with peers, partners and managers to resolve issues and achieve goals.

Requirements

• 5+ years of Loan Processing experience in a mortgage setting.
• Experience with proactive problem solving and resolving customer complaints.
• Experience independently driving workload and meeting set expectations.