Member Support Specialist

Revive is a dynamic and innovative organization specializing in healthcare delivery and technology. We pride ourselves on delivering exceptional products/services and building strong, long-lasting relationships with our valued clients.

Location: Ponte Vedra Beach, Florida, United States

Responsibilities

• Answering incoming calls, emails, and chats from Members and Care Coordinators.
• Ensuring members are navigated successfully through their healthcare and social determinant needs.
• Demonstrating high skill levels in member service, data entry, problem-solving, and follow-up.
• Learning all care plans and building a strong knowledge base for customer care.
• Resolving member concerns related to membership benefits, member portal support, and general inquiries.
• Managing and resolving web support tickets and live chats.
• Assisting with member education and access to services.
• Serving as a liaison between members and other departments.
• Exhibiting behavior and communication skills aligned with Revive Health’s commitment to superior member service.
• Using, protecting, and disclosing members' PHI in accordance with HIPAA standards.
• Performing outbound calls to members as needed.
• Performing additional duties as assigned.

Requirements

• High school diploma or GED.
• Two or more years of call center experience.
• Previous experience working with health insurance or in a healthcare environment.
• Computer literate with strong data entry skills.
• Customer service-oriented.
• Excellent verbal and written communication skills.
• Strong active listening skills.
• Impeccable telephone skills and etiquette.
• Ability to maintain composure in challenging situations.
• Excellent problem-solving skills.
• Organized, detail-oriented, and task-oriented.
• Ability to multi-task and be flexible.
• Ability to work in a fast-paced, team-oriented environment.
• Self-motivated and a team player.
• Ability to propose new, better solutions.