Medical Virtual Assistant (Insurance Verification & Authorization Specialist)

This is a remote position for a Medical Virtual Assistant specializing in insurance verification and prior authorizations, supporting a physical therapy practice.

Location: Remote

Responsibilities

• Verify patient insurance eligibility and benefits accurately prior to appointments
• Review copays, deductibles, authorization requirements, and coverage limitations
• Update patient records with current and accurate insurance information
• Ensure all insurance details and ID numbers are entered correctly into the EMR system
• Obtain and track prior authorizations for therapy services and procedures
• Communicate directly with insurance providers via phone and payer portals
• Follow up on pending authorizations and document updates accurately
• Maintain organized records of authorization approvals, denials, and expiration dates
• Clarify coverage details with insurance companies and resolve discrepancies
• Track pending insurance claims and authorization-related issues
• Assist with identifying and preventing claim rejections caused by inaccurate information
• Support clean claims processing by ensuring information is accurate the first time
• Communicate daily with the clinic team regarding verification and authorization updates
• Assist with scheduling support if needed during staff absences
• Maintain HIPAA compliance and patient confidentiality at all times

Requirements

• Experience in insurance verification and prior authorizations within a healthcare setting
• Strong understanding of insurance workflows, eligibility checks, and payer communication
• Excellent verbal and written English communication skills
• Comfortable speaking directly with insurance providers over the phone
• Strong attention to detail and ability to work with minimal distractions
• Highly organized with strong documentation and follow-through skills
• Experience in physical therapy or outpatient healthcare settings strongly preferred

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the Globe