Manager, Student Affairs

Sophia Learning is seeking a highly organized, ethically grounded, and operationally rigorous Manager of Student Affairs to lead core student affairs operations within their educational technology environment. The role involves overseeing a team, designing scalable processes, and partnering cross-functionally to improve workflows and policies in an online learning ecosystem.

Location: Remote (US)

Salary: $75,800–$113,700/yr

Responsibilities

• Lead and manage end-to-end student affairs operations with a focus on consistency, scalability, operational rigor, and continuous improvement.
• Design, implement, document, and maintain operational systems and workflows supporting efficient and compliant student affairs processes.
• Establish operational standards, quality assurance processes, escalation procedures, and service expectations.
• Identify operational inefficiencies and implement structured process improvements.
• Create clarity and structure within ambiguous or evolving operational situations.

Requirements

• 6-8 years of relevant experience and 2-4 years leadership experience.
• Experience managing student affairs processes within an educational technology, online learning, or higher education environment.
• Experience overseeing operational workflows related to student support, academic integrity, student conduct, appeals, or related functions.
• Demonstrated success implementing scalable operational processes and systems.
• Experience implementing or managing preventative academic integrity technologies or tools.
• Experience partnering cross-functionally with Product and Engineering teams.

Benefits

• Comprehensive package including medical, dental, vision, life and disability plans.
• Well-being incentives, parental leave, paid time off, paid holidays.
• Tax saving accounts (FSA, HSA), 401(k), Employee Stock Purchase Plan, tuition assistance.
• Entertainment and retail discounts.

Additional Information

• Must be able to travel occasionally.
• Ability to work onsite or remotely with required setup.
• Must be authorized to work in the US; visa sponsorship not available.
• Expected salary range: $75,800–$113,700.