Manager of People Operations

Karbon is a global leader in AI-powered practice management software for accounting firms, providing a cloud platform that enhances efficiency and collaboration for accounting professionals across multiple countries.

Location: Remote (US)

Salary: $120,000–$130,000 USD

Responsibilities

• Architect and improve People Ops and TA operational stack with AI agents and workflows.
• Design and deploy AI agents for routine operational tasks including onboarding, compliance, offer letters, interview scheduling, and employee queries.
• Manage multi-country HR compliance using AI, building checks for risk, regulatory changes, and obligations.
• Build AI-powered reporting and analytics for People and TA functions.
• Operate and evaluate HRIS, ATS, and other People tech stacks with AI and API-first design.
• Support TA with pipeline forecasting, data integrity, and funnel reporting, partnering with hiring managers.
• Own benefits administration and vendor management, automating enrollment, eligibility, and insights.
• Use AI to enhance employee experience, preempting friction points.
• Document workflows and knowledge management with AI.
• Partner with Finance, IT, and Legal using AI workflows for cross-functional operations.
• Coach the People team on AI fluency, agent design, and automation.
• Own AI governance ensuring compliance, ethics, and data handling.

Requirements

• 5+ years of experience in People Operations or HR Ops, with leadership experience.
• Experience in SaaS or high-growth tech environments, understanding global multi-entity operations.
• Deep hands-on experience with AI tools, agent builders, and workflows.
• Strong technical skills with APIs, integrations, automation platforms, and prompt engineering.
• Multi-country HR Ops experience preferred, especially US, UK, Australia/NZ, Canada, Philippines.
• Proven ability to redesign processes with a bias toward automation.
• Knowledge of US benefits administration, compliance (ACA, ERISA).
• Understanding of multi-jurisdictional HR compliance.
• Data fluency with dashboards, funnel metrics, and AI analysis.
• Systems thinking across People Ops, TA, and Benefits.
• Independent, proactive, with growth potential.
• Integrity, high EQ, discretion with sensitive data.
• Excitement and vision for AI-native HR operations.

Benefits

• Paid Flexible Time Off (3 weeks/year)
• Company paid medical, dental, vision for employee and dependents
• Short and long-term disability, life insurance (company funded)
• 401(k) with matching
• Flexible Spending Account
• Up to 8 weeks paid parental leave
• Work-from-home stipend
• Global experience across multiple countries
• Collaborative, diverse, development-focused culture

Additional Information

• Estimated salary range: $120,000–$130,000 USD.
• Karbon values diversity and encourages applications from underrepresented groups.
• Competitive total compensation including bonus/equity and benefits.
• No discrimination based on diversity dimensions.
• Contact for accommodations: people.support@karbonhq.com.
• Agency referrals not accepted at this time.