Manager of IT Engineering (USA)

DroneDeploy is hiring a Manager, IT Engineering to lead core IT operations supporting a remote-first workforce, focusing on identity management, SaaS administration, endpoint management, and internal tooling, while driving automation and service quality improvements.

Location: Remote (US)

Responsibilities

• Lead the IT Engineering function as a player-coach, balancing hands-on execution with team leadership, prioritization, and operational rigor.
• Own IT support performance, including queue health, routing, service levels, and project execution for a distributed workforce.
• Own identity and SaaS lifecycle management across Okta, Google Workspace, Slack, and Atlassian, with a focus on low-touch onboarding and offboarding through SCIM and scripting.
• Manage the company’s macOS-heavy endpoint fleet through Iru or similar MDM tooling, maintaining secure device posture and compliance baselines.
• Drive the IT portion of SOC 2 and ISO 27001 readiness, including evidence collection, access reviews, control testing, and partnership on shared controls with Security Engineering.
• Lead internal AI tooling enablement for employees, including support for Claude Cowork, ownership of the org skills library, and rollout of MCP servers with sustainable operating controls.
• Manage SaaS renewals, access policies, and the IT budget surface area to improve cost efficiency and tooling effectiveness.
• Ensure policies, runbooks, and operating documentation are complete, current, and usable so the function scales consistently and remains audit-ready.
• Deliver clear first-year outcomes, including SLO attainment on response and resolution, reduced manual lifecycle work, broad Cowork skill adoption, four internal MCP server deployments, and clean SOC 2 / ISO audit cycles with no IT findings.

Requirements

• 7+ years of IT or IT engineering experience, including hands-on work across identity, endpoint management, and SaaS administration.
• Experience leading others formally or informally, including mentoring, coordinating work, and raising operating standards across a small team.
• Hands-on experience with Okta or comparable identity platforms such as Entra or JumpCloud.
• Hands-on experience managing macOS fleets with Iru, Jamf, Kandji, or similar MDM tooling.
• Working knowledge of Google Workspace administration, Slack administration, and Atlassian administration.
• Scripting ability in Python, Bash, or Zsh, with a track record of building automation rather than relying only on admin-console work.
• Working knowledge of SOC 2 and ISO 27001 IT controls.
• Strong written communication and comfort operating in a highly distributed, documentation-heavy environment.
• Daily use of AI tools in real work, with clear examples of workflows, scripts, skills, or tools you have built or adopted meaningfully.

Benefits

• Culture of Innovation & Collaboration – Thrive in an environment that values creativity and teamwork.
• Drone Certification – Get certified and gain unique, hands-on skills with our full backing.
• Flexible Work Arrangements – Enjoy autonomy with remote-first options and schedule flexibility.
• Paid Family Leave – Take the time you need to support your family during life’s most important moments.
• Comprehensive Healthcare Coverage – Plans designed to support your well-being.
• Career & Growth Development – Build new skills and unlock opportunities through continuous learning.
• Flexible PTO – Take time off when you need it to recharge—we trust you to manage your time well.
• Employee Referral Bonus – Know someone great? Refer them and earn a bonus when they join our team.

Additional Information

• This role supports a remote-first workforce and plays a critical role in enabling employees to work securely and efficiently every day.
• This is an excellent opportunity for a strong IT technical lead stepping into management or an early-career manager ready to take on broader ownership, with structured coaching from senior leadership and opportunities to expand into adjacent DevOps and Security functions as the organization evolves.