Manager Network Operations (Remote, US)

Lumen is a provider of secure, high-performance connectivity solutions across cloud, edge, and AI workloads, serving enterprises, governments, and communities. The company fosters innovation and performance in a high accountability environment, focusing on AI-ready connectivity.

Location: Remote (US)

Salary: $105,786 - $155,152 (location-based pay ranges)

Responsibilities

• Administers team process and procedure
• Develops Goals and Objectives for staff
• Executes strategies and tactics to achieve increasing operational productivity and efficiency
• Monitors and reports process effectiveness and key performance indicators
• Drives consistent, high-quality oversight and trouble resolution for Managed Network DWDM support, customer support, and escalation management.
• Implement process improvement strategies for department
• Drive client satisfaction through rapid restoration of services
• Ensure Successful execution of change management activities
• Manages technical workgroup to ensure operational performance standards are met to support Company and department performance objectives
• Executes direction, goals, and priorities within Network Operations
• Maintains collaborative relationships with key departments in the Company to build and maintain product engineering standards
• Support Senior Manager to attain clean, accurate performance reporting and business planning for the department
• Manage and monitor workload and development plans for team

Requirements

• Bachelors degree or equivalent education and experience
• Typically with 5-7 years related experience and 1+ year previous supervisory / leadership experience preferred.

Benefits

• Broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance physical, mental, emotional and financial wellbeing.

Additional Information

• Position is a remote, work-from-home role based in the United States.
• Work schedule primarily consists of swing and mid shifts, with flexibility to support business and operational needs. Availability during evening hours and non-traditional work schedules is essential.