Invoicing Analyst II

The Invoicing & Adjustments team at Samsara is responsible for accurate and timely invoicing, customer account management, and processing credits related to subsidies, rebates, refunds, or concessions. The role focuses on ensuring customer understanding of invoices and prompt payment, with performance measured by KPIs related to volume trends, invoicing management, and customer case volume.

Location: Mexico

Responsibilities

• Ensure customer invoices are accurate and for all customers
• Enroll global customers in consolidated invoicing, ensuring they understand the nuances of the program
• Create credit transactions for customers with returns, subsidies, partner credits (insurance rebates), concessions
• Certify invoices, payment, and credit memos for MX-based customers
• Answer internal and external questions on invoicing, adjustment transactions, escalations, and statements
• Follow response time SLAs within our ticketing system, ensuring daily and weekly KPIs are met, and ensure customer support and satisfaction are the number one priority
• Identify and correct system errors causing invoices to fail to send automatically
• Create custom billing schedules at IF/Sales’ request
• Accommodate specialty invoicing requests
• Upload invoices to portals when required
• Create customer-facing documentation answering frequently asked billing questions
• Project work to improve the overall invoicing process
• Champion, role model, and embody Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements

• Bachelor’s degree
• 2+ years in Accounts Receivable, preferably in an invoicing or billing-specific role
• Experience with Mexico Accounts for invoicing and payments
• Tax reconciliations experience
• Proficient in MS Excel
• Ability to multitask and thrive in a fast-paced environment
• Ability to work cross-functionally and collaboratively

Benefits

• At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
• Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.