Insights Analyst Dispute Experience

As an Insights Analyst supporting Chime's Trust & Safety Pillar at OMX, you will play a critical role in strengthening the integrity of our platform by delivering deep analytical insights across Dispute Operations, Fraud Operations, Product Management, Engineering, and Risk. Your work will directly influence how Chime protects members, drives operational efficiency and resilience, reduces losses, and prevents abuse.

Location: Remote

Salary: $138,000.00–$190,000.00

Responsibilities

• Translate complex data signals into root-cause narratives and actionable operational or product recommendations.
• Define success metrics, KPIs, monitoring frameworks, and develop predictive analytics mechanisms for Disputes and Fraud Ops.
• Build enhanced metric and KPI frameworks that help identify emerging trends, performance shifts, and anomalies across Fraud

Benefits

• Full-time employees are also eligible for a bonus, competitive equity package, and benefits.