Hra Operations Associate

Vitable is a health benefits platform focused on making healthcare accessible and affordable for everyday workers. They are seeking licensed insurance agents to provide customer support and guidance on insurance options, primarily via phone, as part of their Client Operations Team.

Location: Remote

Responsibilities

• Providing customers a seamless support experience
• Submitting applications to the carrier and owning till approval
• Helping customers navigate the healthcare system
• Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned
• Comprehensively documenting phone calls and emails with members in Zendesk
• Answering qualifying and benefit specific questions
• Providing phone and email coverage for members as scheduled

Requirements

• Are a licensed insurance agent
• Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California

Benefits

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Vitable’s Primary Care membership
• Unlimited PTO
• Remote-first culture with a supportive team
• MacBook and any other gear you need
• Home office setup stipend
• Competitive equity package