Forward Deployed Engineer (Solutions Engineer) - Philippine-Based Candidates

As a Forward Deployed Engineer, you sit at the intersection of engineering and go-to-market. You're the technical owner of customer outcomes — hands-on in the code, embedded in the customer relationship, and responsible for turning SaaS client’s edge intelligence platform into measurable performance wins for top ecommerce brands.

Location: Philippines

Responsibilities

• Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups.
• Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change or an internal escalation — speed of solution is key.
• Use browser DevTools, Honeycomb, and internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments.
• Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations.
• Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster.
• Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap.

Requirements

• 2–5 years of experience in a technical customer-facing, or engineering role (solutions engineering, forward deployed engineering, full-stack engineer, or similar).
• Proficiency in JavaScript — you're comfortable reading, writing, and debugging JS in a browser context without hand-holding.
• Solid understanding of how the web works: HTTP, caching headers, CDNs, DNS, and browser rendering.
• Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is a strong plus; familiarity with SFCC or other enterprise platforms is a bonus.
• Comfort working in production environments under pressure — you know how to isolate a problem, form a hypothesis, and verify it without breaking things.
• Strong written and verbal communication — you can explain a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce in the same conversation.

Benefits

• Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.
• Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.
• Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.
• Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.
• Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Additional Information

• Originally posted on Himalayas