Family Coordinator

Meadow is reimagining end-of-life care, supporting families through cremation processes with a focus on compassion, accuracy, and collaboration. The company is scaling across the U.S. and hiring globally.

Location: Remote (US)

Salary: $5.50-$9/hr (USD)

Responsibilities

• Manage a dedicated book of cases from intake through final resolution.
• Support families via phone, text, and email with empathy, clarity, and professionalism.
• Guide families through each step of the process while building trust and rapport.
• Coordinate key case milestones, including transportation, documentation, cremation scheduling, and ashes return.
• Collaborate with teammates to support the broader case load and maintain continuity of care.
• Assist with team coverage, escalations, and urgent case needs as volumes shift.
• Partner with internal teams and external vendors to keep cases moving efficiently.
• Maintain accurate documentation, update systems promptly, and proactively flag issues.
• Ensure smooth case handoffs and anticipate downstream impacts.
• Work across HubSpot, Aircall, Slack, GSuite, and our internal case management system.

Requirements

• 2+ years of experience in customer-facing, operations, or hospitality roles.
• Strong written and spoken English.
• Clear, calm communicator who builds trust quickly, whether over the phone, email, or text.
• Strong multitasker — able to move quickly while maintaining accuracy and attention to detail.
• Accountable and proactive: you take ownership, close the loop, and surface issues early.
• Energized by our mission and excited about the opportunity to help shape something new in a category that truly needs it.
• A home setup that supports the work - see our tech requirements for details.

Benefits

• PTO, 10 paid holidays, paid training, fully remote.

Additional Information

• Remote, full-time.
• Shift: Full-time (8 hours, consistent schedule) Monday–Friday, US Day Shift: 8 a.m. - 4 p.m. PT or 9 a.m. - 5 p.m. PT.
• Tools: HubSpot (CRM), Aircall (phone), Slack, and our case management system.
• Compensation: $5.50-$9/hr (USD).