Enablement Manager CXG

RemoFirst is transforming the way businesses hire and manage global teams with an all-in-one HR platform. They are seeking an Enablement Manager to equip teams with knowledge, tools, and capabilities to operate at scale and deliver high-quality outcomes.

Location: Remote

Responsibilities

• Design and manage CXG Enablement Strategy
• Partner with leadership to identify capability gaps and enablement needs
• Support initiatives requiring coordinated rollout and behavior change
• Enable teams on new or updated processes, product features, policies, and system changes
• Create and maintain playbooks, SOPs, training materials, and knowledge base content
• Drive adoption and reinforcement of enablement through plans, office hours, and micro learnings
• Track and measure enablement effectiveness using relevant metrics

Requirements

• Experience in enablement, operations, CX, or related roles
• Ability to simplify complex product and process changes in fast-paced environments
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Proven ability to collaborate in a remote, globally distributed environment
• Proactive mindset

Benefits

• Startup environment with impact and growth opportunities
• Support for innovative companies like Microsoft and Mastercard
• Remote-first work environment
• Competitive compensation, tools, and growth resources