Bilingual Virtual Patient Support Specialist

The role involves providing inbound customer support in a virtual pharmaceutical contact center environment, assisting patients, caregivers, healthcare providers, and clinic personnel.

Location: San Antonio, TX, United States

Responsibilities

• Provide timely and accurate responses to inbound calls, emails, and other communications from customers
• Build rapport and establish positive relationships with patients by actively listening, empathizing, and demonstrating a strong understanding of their needs and concerns
• Identify and resolve patient issues or escalate to appropriate internal teams as needed
• Maintain detailed and accurate records of patient interactions and transactions in contact center software
• Adhere to all relevant policies, procedures, and regulations related to pharmaceutical contact center operations, including data privacy and security requirements

Requirements

• High school diploma or equivalent
• Bilingual (English/Spanish)
• 1-3 years’ experience in customer service, call center operations or related fields
• Strong verbal and written communication skills, with the ability to communicate complex information clearly and effectively to diverse audiences

Benefits

• Competitive compensation package
• Health benefits including Medical, Dental, and Vision
• Company match 401k
• Flexible paid time off (PTO) and sick time

Additional Information

• This position is on-site in San Antonio, TX.
• The role is full-time.
• The company encourages diverse and transferable skills applications.
• The company has a COVID-19 vaccination policy and offers various benefits.