Customer Support Specialist - LC Software

Thermo Fisher Scientific is seeking a Customer Service Training Specialist to develop and deliver technical training programs for internal and external customers, focusing on electron microscopy and analytical instruments. The role involves creating learning solutions, working with cross-functional teams, and translating complex technical content into understandable training materials.

Location: Durham, North Carolina, United States of America

Responsibilities

• Develop and deliver effective training programs for internal and external customers.
• Create and implement learning solutions for electron microscopy and analytical instruments.
• Deliver comprehensive training to diverse audiences including Field Service Engineers, R&D specialists, Operations Engineers, and customers.
• Translate complex technical information into clear, actionable knowledge through classroom instruction, hands-on practice, remote learning, and e-learning development.
• Work with cross-functional teams including Global Tech Support, R&D, Product Engineering, Manufacturing, and Product Management.
• Track individual progress and customize learning paths for participants using skills-passport system.

Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in developing and implementing adult learning programs and e-learning content.
• Preferred Fields of Study: Electrical Engineering, Mechanical Engineering, Mechatronics, Physics, or related technical field.
• Technical understanding of electron microscopy or analytical instrumentation systems.
• Effective instructional and presentation skills for both in-person and virtual training delivery.
• Advanced English language proficiency in both verbal and written communication.
• Ability to translate complex technical concepts into clear, understandable training materials.
• Interpersonal skills with ability to engage and motivate diverse learners.
• Demonstrated ability to work independently.
• Experience with learning management systems and training program development.
• Practical approach to problem-solving and technical instruction.
• Ability to travel up to 30-40% for training delivery and customer support.
• Innovative mindset for developing effective learning solutions and training methods.
• Project management and organizational capabilities.
• Collaboration skills for working with global, cross-functional teams.