Customer Support Representative

Remote support role assisting families with understanding programs, focusing on communication, education, and guiding clients through enrollment, with no cold calling involved.

Location: Remote (Canada)

Responsibilities

• Communicate with clients by phone, video call, and email
• Review client requests and explain available options clearly
• Answer questions in a professional and helpful manner
• Guide clients through simple application and enrollment steps
• Maintain accurate client records using digital systems
• Follow structured scripts, training, and compliance guidelines
• Work closely with a supportive remote team

Requirements

• Strong communication and active listening skills
• Ability to work independently from home
• Reliable internet connection and a quiet workspace
• Basic computer skills and comfort using online tools
• Professional attitude, patience, and consistency
• Willingness to learn, follow processes, and be coached

Benefits

• Commission-based compensation paid per completed enrollment
• Weekly pay structure
• Performance-based bonuses and incentives
• Ongoing residual income opportunities
• Advancement opportunities into leadership, training, and management roles
• Step-by-step online training provided
• Mentorship and daily team support
• Clear scripts, systems, and tools supplied
• 100% remote position
• Flexible scheduling options available
• Long-term opportunity for motivated individuals