Customer Support Agent

A customer service role in a fast-growing travel industry company, focusing on assisting clients with reservations and managing bookings using Galileo and Amadeus systems. The position offers flexible, remote work within CET hours, suitable for experienced travel industry professionals fluent in English.

Location: Remote (EU)

Responsibilities

• Assist clients with their reservations through chat, email, and the Help Center portal, ensuring high-quality service in English.
• Utilise Galileo and Amadeus systems to manage bookings, including adding ancillaries, processing refunds, and reissuing tickets.
• Collaborate with team members to ensure a seamless customer experience.
• Stay updated with industry changes and company policies to provide accurate and current information to clients.

Requirements

• Minimum of 2 years of hands-on experience with Galileo or Amadeus.
• Proven recent experience (last use in more than 6 months will not be considered) in reissuing and refunding tickets using Galileo and Amadeus.
• Fluent in spoken and written English.
• Excellent communication skills in writing (including responding in chatbox) and speaking.
• Strong attention to detail and accuracy.
• Team player with the ability to work collaboratively.
• Demonstrated willingness to learn and adapt to new challenges.

Benefits

• Growth Opportunities: We are a high-growth company, offering numerous opportunities for career advancement.
• Remote Work Model: Enjoy the flexibility of working remotely within the acceptable time zone, ensuring a healthy work-life balance.
• Incredible Multicultural Team: Join our diverse team, composed of individuals from all over the world, creating a unique and inclusive workplace culture.
• Competitive Contractor Compensation: We offer a comprehensive compensation package to ensure you are rewarded for your hard work, with actual support to your work-life balance.
• Collaborative and Supportive Work Environment: Work in a supportive atmosphere where your contributions are valued.