Customer Success Manager II

Sinch is pioneering the way the world communicates, powering engaging customer experiences through mobile messaging, voice, and email for over 200,000 businesses including Google, Uber, Paypal, Visa, Tinder, and others. The company values dreaming big, winning together, keeping it simple, and making it happen.

Location: Remote (US)

Salary: $65,600 – $82,000 + commission (target 25%) per year

Responsibilities

• Take ownership of a portfolio of customers with increasing complexity and strategic value.
• Act as a key partner in customer long-term success.
• Drive product adoption, enable value realization, and foster strong, trust-based relationships.
• Collaborate cross-functionally with Sales, Product, Support, and Implementation teams.
• Guide customers through messaging practices and use cases.
• Lead onboarding transitions and business reviews.
• Maintain strategic success plans.
• Identify and mitigate churn risks.
• Surface customer feedback to influence internal strategy.
• Support expansion opportunities through engagement.

Requirements

• A bachelor's degree and a minimum of 2 years of related experience in telecommunications, mobile messaging, or an adjacent technology field; or an advanced degree without experience; or equivalent industry work experience.
• Strong interpersonal skills to build rapport, manage expectations, and guide customer conversations with empathy and confidence.
• Excellent verbal and written communication skills.
• Working knowledge of Customer Success platforms, CRM tools, and collaboration tools.
• Familiarity with customer lifecycle management, usage data interpretation, and account planning.
• Proven ability to work cross-functionally and manage multiple priorities across a portfolio of customers.
• Candidates must reside near one of the hub locations for occasional collaboration: Atlanta, GA; Chicago, IL; San Antonio, TX; Denver, CO; Seattle, WA.

Benefits

• Stay healthy: comprehensive medical, dental, and vision plans, telehealth, and supplemental plans.
• Care for yourself: free virtual counseling resources through Employee Assistance Program.
• Secure your future: Roth and Pre-tax 401(k) options with employer match.
• Take a break: generous paid time off program.
• Put family first: paid parental leave and family planning support.
• Work wherever: flexible remote work options.
• Make an impact: support community volunteer programs through paid time off.

Additional Information

• The application deadline is June 25, 2026, with potential flexibility for a thorough candidate evaluation.
• The hiring process includes structured, competency-based interviews and possibly a data-driven assessment.
• Encourages questions throughout the process and exploration of other opportunities on the company's career page.