Customer Service Opportunity - Work From Home

Teleperformance is a leading provider of customer experience management, offering omnichannel support to top global companies with flexible on-site and work-at-home programs.

Location: Remote

Salary: $15.75 - $19.50 depending on province

Responsibilities

• Provide first level customer service solutions in regard to client products.
• Build and maintain positive customer relations by offering personalized solutions. Strive to exceed expectations.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Troubleshoots and resolves technical issues using established diagnostics tools and procedures.
• Responsible for accurate data input using prescribed applications.
• Answer inbound/outbound customer queries.

Requirements

• Minimum 6 months of experience in customer facing environments (phone, chat, in person, etc.)
• Minimum high school degree. A degree or certification in technology is a plus.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
• Must be at least 18 years old.
• Excellent communication/comprehension skills in English.
• Ability to type 35 wpm and successfully pass our language/grammar screening.
• Excellent home internet hardwired.
• Strong work ethic with dependable track record.
• Comfortable performing routine tasks at varying pace.

Benefits

• Work from the comfort of your home.
• Competitive compensation package, including an additional premium for bilingual skills.
• Medical and dental benefits, plus an Employee Assistance Program.
• Paid training.
• Employee referral program – earn $500 for every referral hired.
• Exclusive perks and discounts with Canada’s leading employee perks program.
• Internal career advancement opportunities.
• Established career path supported by self-assessments, virtual training, and guided curriculum.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• 2 weeks' vacation.
• Continuous learning through progressive training.
• Competitive salary with incentive programs.
• Positive and supportive environment.
• Medical and Dental benefits, Employee Family Assistance Programs.

Additional Information

• Schedule: Open availability, program hours of operation - Monday to Sunday (24 hours). 8-hour shifts for 5 days a week, including at least one weekend day.
• Pay: $15.75 - $19.50 depending on province.
• Location: Work from the comfort of your home.
• Equal Opportunity Employer. Accommodations available upon request for candidates with disabilities.