Customer Service - Korea

Cove is a company that provides flexible living spaces across Asia Pacific, focusing on community-centric accommodations and a fun, authentic work environment. They are expanding in South Korea and Japan and offer flexible work locations.

Location: Remote

Responsibilities

• Verify valid IDs/documents during booking to comply with legal requirements.
• Maintain a 100% compliance rate for updated tenant identification records.
• Ensure unit occupancy adheres to capacity regulations.
• Respond to any leads within 10min from the first message.
• Manage booking forms and ensure customers complete the forms with no issue.
• Address tenant inquiries regarding invoices, payment methods, and check-in details.
• Resolve inquiries related to lease terms (extensions, date changes).
• Facilitate a smooth customer experience by directing inquiries to appropriate internal teams.
• Secure signed agreements and ensure invoice payments during booking.
• Ensure internal stakeholders are updated with all sales.

Requirements

• Previous experience in customer service or a similar role.
• Bachelor’s degree in Business, Communication, or a related field.
• Bilingual: English and Korean – professional working proficiency.
• Excellent problem-solving skills to handle customer issues efficiently and effectively.
• Excellent communication and interpersonal skills.
• Strong interpersonal skills to build relationships with customers and understand their needs.
• Ability to empathize with customers and provide a high level of customer satisfaction.
• Persuasive and confident with the ability to handle objections.
• Goal-oriented and able to work under pressure to meet sales targets.
• Familiarity with CRM software.
• Strong adaptability to changing environments and customer needs.